My career has been varied rather than perfectly planned, but the common thread has always been delivery, problem solving and helping people make better decisions. I started in financial services and developed through change, release, product and platform roles. Earlier in my career at Sky, I worked across systems, release management, change delivery and product ownership, including leading permissions and platform improvements in a complex customer facing environment. I then moved into workplace pensions, first as a consultant supporting a major platform migration and then into my current Product Owner/ Product Manager role focused on data and insight. I now own Client Analytics, a B2B data platform that helps large employers turn complex pension data into actionable insight. My path has not been "planned", but the journey has helped me build a broad mix of skills across delivery, change, stakeholder management, platform modernisation, data and problem thinking.

I currently work as a Product Manager / Product Owner for Client Analytics a B2B data and insight platform within workplace pensions. The platform helps employers, advisors and internal teams understand pension scheme data and turn it into clearer insights and actions. My role covers product strategy, roadmap ownership, stakeholder engagement, delivery leadership, data quality, platform improvement and coaching junior product owners. A big focus of the role is evolving the platform from static reporting into a more insight led service. That includes improving adoption, reducing failure demand, strengthening data reliability and creating product capabilities that support better governance, client conversations and member outcomes. Some of the work i am proud of includes increasing adoption, improving monthly active users, page views, helping improve customer metrics and delivering new scoring and insight capabilities.

What I enjoy most is turning complexity into something useful. Workplace pensions can be complex and data can easily become overwhelming. I enjoy taking that complexity, understanding what users/stakeholders actually need and shaping it into clearer insight, better decisions and practical product improvements. I also enjoy the variety of the role. It combines strategy, delivery, stakeholder management, data, coaching and plenty problem solving. One day might involve shaping a roadmap or future platform vision, another might involve working through delivery risks, analysing data or helping a colleague develop their product skills. the best part is seeing the platform become more valuable over time. Not just a reporting tool but something that helps users.

Do not worry if your career path does not look or go perfectly planned. Mine did not and worked out pretty well. What matters is building skills that are transferrable: communication, ownership, problem solving, curiosity and ability to work well with different people. My advice would be to say yes to opportunities that stretch you, especially when they help you learn how the business really works. Some of my most valuable experience has come from roles that were not obvious "next steps" at that time. Also do not just focus on job titles. Focus on the problems you solve, the outcomes you can create and the relationships that you will build. The people who stand out are usually the ones who understand the wider context, make things simpler for others and can turn ideas into delivery. Be honest about what you do not know, but the proactive. You do not need to have every answer immediately, but you do need to show that you can learn quickly, take ownership and add value.

One achievement I am most proud of is helping grow and modernise Client Analytics into a more valuable data and insight platform for workplace pensions. That has involved improving adoption, strengthening platform reliability, reducing failure demand and developing new capabilities that help users turn pension data into clearer insight and action. Examples include improving customer experience measures, increasing active usage, reducing manual issues and delivering an industry first pension scoring mechanism that is now live and evolving. I am proud of this because it is not just about shipping features. It is about creating something that actually helps users make better decisions, while also improving the platforms strategic value to the business.